So long story short, we need better insurance for Zoe. We found out there is a program for kids with complex medical conditions and she qualifies so we applied for Zoe.
We applied in OCTOBER. Several times every month, I call, find out what thing they need sent, resent, re-resent and I do. I call to check they have it and they do. They say that's all they need. I call back and they need something else. Repeat. 7 months. We've been doing this for 7 months.
2 weeks ago, I called and they promised they needed only ONE more thing. I sent it. The phone number I call always says "Your file is missing some information. Please hold while I connect you with an attendant who can help."
Today, I call to verify if we're on the right track and it says, "There is not an active account." What the &^%$^&*%$?????
I'm so stinkin' frustrated right now. Zoe's surgeries have been postponed for 7 months due to this. I don't even know where to begin now. I cannot start this process all over again. There HAS to be a better way.
OK ... I feel better now. Got that off my chest. I know many of you have many, many similar horror stories and can sympathize. I'm also taking all prayers and all suggestions on how to proceed.